F.A.Q
General
Acepick is an online platform that connects clients with skilled professionals across various sectors, facilitating seamless collaborations and transactions.
Acepick allows clients to search for professionals, initiate chats, discuss projects, and hire professionals directly through the platform. Professionals can create detailed profiles, showcase their expertise, and interact with clients to secure projects.
Yes, Acepick is free for both clients and professionals to use. However, there may be fees associated with specific services or transactions, such as invoice processing or premium features.
Account and Profile Management
To create an account on Acepick, simply visit our website to download the mobile app, and follow the prompts to sign up with your email address and your phone number
Yes, Acepick allows you to review a professional’s credentials, including their profile, skills, experience, and ratings from previous clients, before making a hiring decision.
Yes. Acepick has made it possible for a client to switch to a professional, you can do that by going to your profile, settings, scroll down and tap “Switch to Professional”. Please be informed that you be required to provide additional information as a professional. This step is also applicable to a professional willing to be a client, no other information will be requested from the professional willing to switch.
Only a Professional can create a Corporate account. You can do that by going to your profile, settings then tap on “Create a Corporate Account” button.
Yes, for the security of this platform and to ensure all users authenticity and prevention of data redundancy, Acepick requires that you provide your Bank Verification Number (BVN) after a successful registration on the app.
On Acepick, both the client and professional can register a store. Please be informed that your store will be thoroughly examined by our support team before approval.
Hires and Projects
A professional is expected to get his/her profile updated with relevant projects done and experience gathered. A client browse through a list of professionals and messages any professional to discuss a project at hand. After an extensive discussion, the professional creates an invoice with our invoice creation system then send to the client, if the client approves the invoice, then a professional has been hired.
Yes, Acepick charges 10% of the total workmanship of the professional. However, this is only when the client approves the work/project.
Yes, Acepick make it possible to hire all professionals, either remotely or physical, you have a space here!
During the flow of the invoice creation system, you are to decide if you will get the material, which means the professional pays then get paid by the client, or the client gets to pay by him/her self, in such case, all you have to charge is your workmanship.
It is mandatory for a client and professional to check their locations on arrivals and departure as this will help in tracking in case of emergency. See our Terms and Condition for more details.
Security and Privacy
Acepick prioritizes the security and privacy of user information and implements robust measures to protect personal data from unauthorized access, disclosure, or misuse.
Acepick offers safety features, such as location check systems and voice recording options, to enhance security during physical hires and meetings between clients and professionals.
Payments and Transactions
Payments on Acepick can be made securely through the use of a debit card to credit your wallet.
In the event of a dispute or issue with a transaction, affected user can contact support with an evidence, it will be a good advantage if there is a voice record stored in the server during the course of the hire process.
No. There is a wallet with your profile, top-up is through the use of your debit card and it is totally free likewise withdrawal.
Technical Support
If you have any questions, concerns, or issues, you can contact Acepick’s customer support team through the app or website for prompt assistance and resolution.